Return & Exchange

Last Updated: September 22, 2026

1. Exchange

Eligible exchanges are available for the same product when a different size or colour is required, subject to stock availability (we cannot guarantee a particular size or colour will be available at the time of exchange).

Exchange Conditions:

Must be submitted within 7 days of delivery.
The product must be unused, unworn, unwashed, and in its original condition.
The original footwear box/packaging must be intact, along with all tags, labels, accessories, and components.
The product must not have any stains, marks, scratches, damage, odour, alterations, or other signs of use.
Must be accompanied by the original order/invoice details.
Products that do not meet these conditions may not be eligible for exchange.

2. Return

If you receive:

A damaged product,
A defective product, or
A product different from what you ordered,

please contact us as soon as possible after delivery. You may be required to provide clear photographs or videos of the product and packaging so that we can verify the issue. After verification, we will determine the appropriate resolution in accordance with applicable law.

3. Exchange/Return Request Process

To request an exchange or return:

Contact our customer support within 7 days of delivery.
Provide your order number and details of the requested size, colour, or issue.
Provide photographs or videos if requested.
Wait for confirmation and follow the pickup or shipping instructions provided by our support team.

Please do not send a product back without receiving instructions from Footwears4You.

4. Shipping Charges

For size or colour exchanges requested by the customer, applicable shipping or exchange charges may be payable by the customer.
For damaged, defective, or incorrectly delivered products, shipping arrangements will be handled according to the resolution provided by Footwears4You and applicable law.

5. Products Not Eligible for Exchange or Return

Requests may not be accepted if the product:

Has been worn, used, washed, or cleaned.
Has been damaged after delivery or modified/altered.
Has missing tags, packaging, accessories, or components.
Has stains, scratches, marks, or odours.
Is requested after the applicable 7-day period.
Was purchased under a promotion where restrictions were clearly specified.

6. Order Cancellation

Order cancellation, if available, is governed by our applicable order cancellation terms. Once an order has been processed or dispatched, cancellation may not be possible.